PAYMENT
Payment can be made on invoice by direct credit (account details will be included on your invoice), or credit card (Visa, Mastercard, Amex).

From 17 August 2026, you will be required to pay by credit card during the online registration process. Credit card statements will show a debit from Outshine Ltd and incur a 2.5% processing fee. All prices are quoted in New Zealand dollars and include GST of 15%. Credit card payments are processed via Windcave, which is a Level 1 Service Provider and is compliant to PCI DSS Version 3.2. Confirmation and a tax invoice will be sent via email upon receipt of your online registration.

If your organisation is paying your registration fee and has specific billing requirements, it is the delegate's responsibility to provide these details during registration. Invoices that fail to meet the organisation's payment policy due to incorrect or incomplete information will not be reissued. The delegate would then be responsible for arranging payment directly and seeking reimbursement from their organisation.

CANCELLATION AND REFUND POLICY
All cancellations or registration changes must be made in writing to the Conference Managers at sheryl@outshine.co.nz.

Refunds for tickets to the social functions will be assessed on a case-by-case basis. You may elect to reassign your registration and can contact the Conference Managers with the replacement delegate’s contact details.

If, for reasons beyond the control of the Organising Committee, the meeting is cancelled outright, the registration fees will be refunded less a $125 administration fee.

REGISTRATION CATEGORY
It is expected that you accurately select the appropriate category during registration. During the standard registration review process, you may be contacted to request proof of chosen registration type. If requested, evidence must be provided within 7 days; failure to do so will result in an automatic update of your registration category, and you will be required to pay the difference in fees.

PHOTOGRAPHY/ VIDEO
The TSANZ | ANZSRS NZ Branch Meeting is held in a public space, therefore we do not prohibit participants, exhibitors, sponsors, news organisations and other companies from photographing or video or audio-taping some meeting activities. Additionally, the Organisers may arrange for photos to be taken during the meeting. The Organisers reserve the right to use images taken at the meeting with your photograph and/or likeness in future marketing materials, including on the internet. The Conference Managers may also use images taken at the meeting with your photograph and/or likeness in future marketing materials, including on the internet, with the permission of the Organisers. Meeting attendees who prefer their images are neither taken nor published in any format, have the ability to object by sending an email request to the Conference Managers at sheryl@outshine.co.nz. 

HEALTH & SAFETY
The Conference Managers, in conjunction with the Organising Committee and the Meeting Venue, are committed to providing and maintaining a safe and healthy meeting environment for all attendees, and to providing the information needed to achieve this. The Conference Managers, in conjunction with the Organising Committee and the Meeting Venue, will take responsibility for providing health and safety procedures while on-site; however, all meeting attendees need to be aware of their own responsibilities. Each attendee is encouraged to play a vital and responsible role in maintaining a safe and healthy meeting environment through:

•    Listening to the health and safety briefing onsite and/or;
•    Reading the health and safety procedure document provided on-site at the registration desk.
•    Ensuring all accidents and incidents that occur onsite at the meeting are reported.
•    Informing the Conference Managers, a member of the TSANZ / ANZSRS NZ Branch Meeting Organising Committee or a staff member at the Meeting Venue immediately of any health and safety concerns.
•    Respecting your own personal safety and that of other meeting delegates and employees.
•    Follow all venue and public health guidelines and regulations.

DELEGATE LIST
Personal information is collected on behalf of the TSANZ / ANZSRS. A delegate list will be produced for the meeting, including name, email address, organisation, and region/country. It will be distributed to meeting attendees, sponsors and exhibitors and provided to future organisers of the TSANZ / ANZSRS NZ Branch Meeting. This list will not be provided by TSANZ / ANZSRS to any other third party. Should you not wish your details to be included on the list, please indicate during the registration process.

INSURANCE
TSANZ / ANZSRS and the Conference Managers will not accept any liability for losses associated with the meeting. Delegates are advised to arrange their own comprehensive travel and medical insurance, including insurance for personal possessions and financial loss due to cancellation or postponement of the meeting.

ATTENDANCE CERTIFICATES
Attendance certificates are only provided to individuals registered under delegate categories. Healthcare industry and exhibitor registrations do not qualify for certificates of attendance.

PROTECTING YOUR PERSONAL DATA
We require consent to process your data. This includes the collection, storage and use of your personal information to manage event registration, communication and participation. It may also involve capturing details from partial registrations to ensure we can follow up and assist you with completing your registration. Outshine Ltd is committed to providing clear, comprehensive information about how your personal data is collected and processed, ensuring you can exercise your privacy rights throughout this event. Our data practices comply with the Privacy Act 2020. You are welcome to reach out if you have any questions to sheryl@outshine.co.nz.

View full data privacy statement here